IDF Eurasia has optimized the work with customer requests to the technical support service

Online alternative lending service Moneyman (part of the fintech group IDF Eurasia) has introduced a number of technological innovations that make it easier for customers to solve various technical issues that may arise in the process of using the company’s services.

Automatic generation of references in personal cabinet. Clients can independently, without contacting the technical support service, instantly download the official document confirming the absence or presence of their current debts, as well as loan repayment. These certificates may be required to update information in the credit bureau, when applying for a job, to provide to law enforcement agencies, etc. You can get them in three clicks in section «Loan history».

Dedicated channel for fraud appeals. When clicked on the main page of the site button «complain» client accesses a special form. It allows you to quickly contact the company and submit a request to the relevant professionals. If the results of the check show that the client did not take out a loan, his financial obligations are canceled and his credit history is corrected.

Restoring access. If the client needs to restore access to the service but has lost email or phone access, he/she doesn’t need to contact technical support service. This procedure can be carried out independently thanks to the new verification module. The functionality is currently available only on the Moneyman site, it will soon be added to the mobile application.

The system of urgent notifications. Now clients receive prompt notifications in the personal cabinet with important information that can’t be missed — information about changes in banks’ working hours regarding carrying out transfers, about fees charged by third party banks for transfers, etc. It increases the customers’ awareness and saves them from the necessity of addressing the technical support service for details.

Sergey Vesovshchuk, CEO of Moneyman:

«We regularly improve our customer service. Our technological and customer-oriented approach facilitates, simplifies and greatly speeds up the interaction between the borrower and the technical support service. Thus we simultaneously save time and energy of our clients and our employees».