On November 28, the XVIII National Conference on Microfinance and Financial Accessibility was held in St. Petersburg, organized by the self-regulatory organization “Microfinance and Development” (SRO “ MIR”) with the support of the National Partnership of Microfinance Market Participants (NAUMIR). Boris Batin, co-founder of IDF Eurasia, and Irina Khoroshko, CEO of MoneyMan, took part in the largest specialized conference.
The event was attended by representatives of the regulator, major MFIs and alternative lending services, banks and insurance companies, as well as IT companies and independent experts.
During the discussion, the participants of the forum shared their views on the state of the microfinance market, new legislative initiatives, issues of increasing the level of financial awareness and Accessibility. One of the key issues of the entire conference dealt with funding of microfinance companies, as well as the companies efforts aimed at decreasing number of complaints to their activities.
Irina Khoroshko, General Director of online lending service MoneyMan was the first to take the floor in “Complaint as a gift!” session. In her speech, Irina summed up the first results of the work of the Financial Commissioner for the Rights of Borrowers, whose collaboration with the company started in this July.
During her speech Irina Khoroshko noted that the Commissioner’s work allowed to increase the quality of customer service, the speed of feedback and increase the loyalty of borrowers to the company. Such positive experience suggests that this tool should be actively implemented and used by all market players. Boris Batin, co-founder of IDF Eurasia, also made a report at the “Funding” session. In his speech, Boris focused on attracting investments for fintech companies, the stages of holding’s development, and the main performance indicators. In the course of the report Boris noted that these events help technology companies not only share their experience and learn new things, but also attract the attention of potential partners and investors. It is no secret that the main goal of the holding is creating unique customer experience in alternative lending in all countries of the company’s operation.